I am having a Saturday wedding reception. When can I pick-up my rentals and when are they due back?

We understand that a wedding reception weekend is full of things to care of and they all cannot be done on the reception day. If you have a Saturday reception then you can arrange for the delivery, or pick-up, of your rental order on the Thursday or Friday. The rentals can then be returned to us, or picked up, on the Monday following. There are no additional charges for this service but it does depend on availability of the rental inventory.

I am having a backyard event. Do I need a tent?

We always start the answer to this with, "Plan for the worst weather and hope for the best". Most backyard events are held in the Summer months. However, not all days are picture perfect. If it rains, you do not want to leave your guests uncovered and wet. At the same time if it is hot , you also have to consider protecting your guests from the heat and sun. This is even more of a concern when your guests are elderly or children.

Can I book my tent at the last minute depending on what the weather will be?

You can but you run the risk of us not having any tent inventory available. During the busy months of May until August most of our tent inventory is booked almost every weekend. We strongly suggest that you book your tent far enough in advance. Don't be left in the rain, or in the sun.

What size tent do I need?

There are a lot of factors that go into determining tent size. Number of guests is the most important. Are they being seated for a dinner or is it a cocktail event that will not require seating for every guest? Do you need space for a bar, dance floor, buffet table, or lounge furniture? We are happy to meet with you and sit down and go over all the factors to determine the proper tent size for you. We will also do a site inspection at the location where the tent is to be installed to ensure it will fit properly and will not be obstructed by trees, electrical wires above and below ground and other underground utilities.

What size dance floor do I need for my event?

On average a couple requires 9 sq. ft. to dance. At any event, not more than 50% of the people in attendance dance at any one time. So in a party of 100 people its safe to say that no more than 25 couples (50 people) will be dancing at the same time. 25 couples x 9 sq. ft. = 225 sq. ft. This event would then require a dance floor size of 15' x 15'.

How much glassware do I need for my event?

For a sit down dinner, one glass per guest for each type of beverage being served at the table. Ie. water, wine. For a bar or cocktail reception, we suggest 1.5 glasses per guest per beverage type. Ie. rocks glass, highball or pilsner.

I am renting dishes, cutlery and glassware. Do I have to wash them before I return them?

You do not have to wash a thing. For dishes simply scrape any remaining food and return them to the plastic bag lined crates that they came in. When the crate is full, tie the plastic bag closed. Please do not remove the plastic liner bags when unpacking your dishes. They are there to help prevent a mess when the crate is full of the dirty dishes. For glassware empty each glass and return it to the proper sized glass flat that they came in. For cutlery return it to the plastic lined crate they came in.

Do you charge for delivery?


Yes we do and it is based on location of the delivery. There may be additional charges for deliveries that require us to go into locations that are not main floor accessible or not during our normal operating hours.

Why is there an extra charge for a time specific delivery?

Our normal delivery charge does not fully cover the cost of us sending a delivery truck and staff to both deliver and pick-up up after your event. Therefore, we try to route our deliveries each day in order to make it more economical. If you wish to have a specific delivery time, we cannot properly route our staff and trucks so we need to charge more.

Do you set up the rentals when you deliver them?

We will gladly deliver your rentals to your home or venue where your event is being held. We can also provide the service of setting up for an additional fee. This service is very valuable to our customers who do not have the time or resources available to set up items such as tables and chairs. Please contact us to determine set up fees for your rentals.

Who is responsible if something breaks, gets damaged or is missing?

You are responsible for any rentals that are left in your care during your rental period until they are returned. Accidents sometimes happen and dishes, glassware, etc...can end up broken. When rental items are being used outside, it is your responsibility to ensure they are not damaged from inclement weather.

I would like to book my rental items well before my event date, but I am not sure of my guest count at such an early stage. Can I make changes closer to the event date?

We encourage all of our customers to plan well ahead of their event date. By doing this, and reserving your rental order, you ensure that you will be getting exactly what you want. We will gladly take your order months in advance and ask that you estimate your guest count at that time. We then reserve that inventory for you. Two weeks prior to the event we will contact you to get final guest count. We then adjust your final numbers up, or down, without charge or penalty.

Do you have a minimum rental amount?

We rent most of our items as singles except for the following:

Dishes: rented in multiples of 5.

Cutlery: rented in multiples of 5.

Glassware: rented in multiples of 12.

Can I adjust my rental order before the event date?

We allow rental order adjustments, additions and quantity changes up to one week before the event.

How do I pay for my rental order?

Rental orders are not confirmed until we receive a 25% deposit. This then reserves the the rental inventory for your event date. If the rental order is being delivered, the balance is due one week before the delivery date. If the order is scheduled for customer pick-up then the balance is due no later than the day of pick-up.

What is a security deposit?

Every rental order must be secured with a valid Visa, Mastercard or American Express credit card. No exceptions. The credit card number is added to the terms and conditions page of the rental contract. We do not use the credit card unless the rental items are returned late, missing or damaged. For missing or damaged items the replacement cost of the item is charged.

Do I need to be present to receive a rental delivery?

You do not need to be present when your order is delivered. However, it is your responsibility to provide a secure and weather resistant area for the items to be delivered to as you are responsible for loss or damage.

What if I spill wine on the rented linen?

Most food and beverage stains wash out of our linen. When you rent linens you are also provided with a linen bag for the storage and return of the linen after use. Shake the linens clean of any food or loose items and then place them in the linen bags. Do not put linens into plastic bags when returning. This encourages mold to grow immediately, especially in the hot summer months. Also do not use candles on linens as the hot wax drips onto them and cannot be removed. Linens returned with mold, wax stains or burn holes are completely damaged and the customer will be charged for full replacement cost.